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Chief Operating Officer

Job Title: Chief Operating Officer

Principal Accountability

Ensure a world-class operations functions that meet internal/ customer's requirementRun the bank across all non-sales functions( in particular strong focus required on the system and channel stability, customer experience, information technology disaster recovery and business continuity management, meeting regulatory requirements and co-ordinate running of the bank across all operations functions)Transform the bank: align change agenda between product and country priorities and execute the NBC collective change agenda towards the NBC “Go To Bank” VisionTo drive the development and implementation of a scalable and sustainable operations strategy and supporting infrastructuresTo drive the bank’s automation/digitization agenda in line with the strategic ambitions

Main Responsibilities

Develop a country operation strategy and execution plan aligned to product strategy, Pan Africa operation priorities and group/Regional inputProvide strategic and integrative leadership to the various subunits in operations, ensuring the development and delivery of integrated solutions meeting business expectationsTo be accountable for the aggregate plan and delivery of systems, operations and the general operating model in-country, aligned to One Africa and country operating modelEnsure that strategic objectives of both country and products are translated into a realistic delivery plan with the mechanism for key measurements in place to monitor progressDirect the effective operational management of the operation function in-country to agreed service and cost targetsEnsure that non-financial risk is strongly represented at executive committee in line with the required business focusEnsure effective selection, development, and deployment of operations staff to meet ongoing priorities and competency demand from the business functions.Create a “high challenge - high support” performance management culture across the directorate aligned to groups and NBC’s shared valuesSponsor appropriate talent planning activities across operations functions including succession planning for the teamProvide clear direction on strategic goals, translating and prioritizing them into business and performance measures.Manage the operations functions to headcount and cost targetsPursue own development to increase personal effectiveness


Strong analytical and problem-solving capabilitiesProject managementRisk managementHigh commercial acumenCommunication/ influencing skillsStakeholder/customer relationship managementLeadership and people management skillsAble to work in a multinational, multi-segment, environment with matrix reporting, cultural differences and varying legal/ regulatory environment

Knowledge & skills required

Prior experience in a leadership operational position reporting to country management committee or equivalentExperience in management of specialist teams within on operations functionsHas operated in matrix reporting functionsComprehensive understanding of governance and controls within banking as they related to operating policies and practicesGood knowledge of the commercial and competitive environment in Tanzania as well as the external economic, political, legal, and regulatory environment and its internal impacts in the regional and TanzaniaExperience of working in a multinational, multi-segment environment with matrix reporting awareness of cultural differences and varying legal/ regulatory environments.Experience of building in embedding businesses in African/ other emerging markets

Job Title: Head of Credit

Job Purpose

A senior role as a member of the Country Management Committee, The globe holder leads the red function and actively participate in defining strategic objectives of the business; business planning and setting the direction of the business in line with the strategyCredit executive representative on Country/Management Committee(CMC) and Board Credit and Audit Committees.To drive significant change initiatives supporting the One Risk and One Africa strategy and ensuring effective communication and management of key stakeholdersWorking to ensure that the country strategic objectives are delivered within the risk appetite framework set by the board.Accountable for ensuring the right people, processes, policies, systems are in place to achieve cost-effective and efficient credit management within the country that is aligned to strategic objectives and risk target operating model.Lead and drive the performance of direct reports and create an environment where all individuals are developed to the best of their ability ensuring talent and under-performance proactively managed

Main accountabilities and approximate time split

Develop highly motivated teams of country heads, maintaining excellent relationships with leadership teams and across the wider country/ Africa Risk team to ensure achievement of business goalsCreate a high-performance environment in which all employees are engagedOversight of reward/recognition decisions for the credit functionDrive the credit training plan across the functions to ensure the training and development needs are actively managed. Set challenging objectives and ensure effective performance development and succession planning for the team.Drive the development of credit specialization to build in-house expertise that can be efficiently transferred across AfricaAs a voting member of the credit committee, make lending decisions for wholesale and retail transactions - exercising personal judgment in the evaluation and approval/decline of credit proposals in accordance with credit appetite and policyOversight responsibility for personal and team adherence to governance compliance and lending portfolio controls. Ensuring conformance to policy and proceduresResponsible for the data integrity of country information used manage & monitor credit riskEnsuring effective management of the country and the sovereign risk that is responsive and adaptable to country crisis situationsDelivering within and greed retail and wholesale impairment budge, ensuring that the agreed asset quality of the portfolios is maintained in line with agreed risk appetiteDrive an environment of added value where everything is done to add value to ensure business unit delivers a service which is truly adding value and is seen as key to the business delivering against stretching targets.Responsible for delivering consistent and timely credit risk decisions.Drive communication and formal feedback process between credit and the business to build trust, partnership and appreciation of credit function amongst business partnersInitiate and proactively embed agreed change initiatives in support of one risk and one africa strategic objective, driving process and quality improvement, cost reduction and development of credit professionals. Promote a culture of continuous improvement and driving necessary changesDeliver organisational cost within the agreed budgetDrive the continual need for greater efficiency Ensure capacity to manage volume workflow to world-class standards of quality and costDevelop and maintain strong network of internal contacts at a senior levelManage risk and control effectively by applying applicable risk frameworks and embedding a positive risk cultureUnderstanding of on role in the air and processes in which you play a part, including applicable risks and controlsAdhere to NBC’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk managementReport of risk events/ incidence/ issues using the defined process for your business area and help to understand why this happened and how to prevent them in the future. Proactively look for ways to improve the control environment by considering what could go wrong in the process you operate and how errors could be preventedAll mandatory training and certification completed to deadline

Technical Skills/Competencies

Strong intellect balanced by practical and programmatic approachDecisiveStrong internal and external networkingAnalyticalCredit risk managementPeople management and coachingCommunications (written and oral) and presentationsExcellent negotiation and influencingFirst class credit assessment, structuring, and sanctioning skillsCommercial entrepreneurialRelationships/ partnership approachCustomer/ market perspectiveTechnical skills and knowledgeProblem solving/ decision making

Knowledge, Expertise, and Experience

First class technique credit skillsExcellent business awareness and specific industry/ international risk awarenessDetailed knowledge of risk management policy, procedures, and pricingExcellent knowledge of country/ sovereign risk issuesComprehensive credit-related product knowledgeExcellent knowledge of the social, economic political and regulatory environment within TanzaniaProven track records in the successful delivery of credit risk managementExercising judgment and discretion for larger credit exposuresManaging risk and reward

Attractive Salary

Applicants are invited to submit theiCVsvs, copies of certificates, two referees and their contacts to:
Human Resourcing
Human Resource Department
National Bank of Commerce(NBC)

If you are not contacted by NBC within thirty(30) days after the closing date, you should consider your application as unsuccessful

Please send all applications before 21st May 2018

NBC is an equal opportunity employer

Source: AjiraRead More