Job Opportunities at SPENN Tanzania – 3 Positions - Jobs Tanzania | PressTZ - Your Number 1 Source of Aggregated Online Content


Job Opportunities at SPENN Tanzania – 3 Positions

SPENN Tanzania seeks to hire a qualified candidate for the following positions for its new SPENN Tanzania branch.

SPENN is a global mobile e-wallet (app), with a vision to give banking access to everyone, regardless of demographical, sociocultural and geographical factors.

SPENN currently has a presence in 7 markets, primarily in Asia and Africa, where marketing efforts and initiatives are executed. As all markets differ, the marketing initiatives are executed by local personnel, under guidelines from the content department.

Job Position: Country Manager

Job Description

The Country Manager of SPENN Tanzania will be responsible for the overall implementation and development of the global brand and concept in the Tanzanian market.   
The position involves daily management of a team of professionals, in order to maximize profitability and brand expansion. 
The Country Manager will also execute and perform duties associated with establishing and maintaining key partnerships, launch/event planning, market research, reporting, budgeting, staff training and many additional responsibilities.  
Experience, management skills and flexibility are essential factors for a successful candidate.

Essential Job Duties:

Manage the daily operations of SPENN Tanzania, being solely responsible for profitability, revenue, KPIs and quality targets
Recruit and manage Phase 1 staff, including performance monitoring, as well as mentoring and training of employees
Direct contact and continued integration with key Partners
Strategy development and implementation with Blockbonds personnel

Positions Requirements

Master’s degree in finance, management, banking, sales, or IT-related segments, or the relevant work experience to compensate
5+ years of work experience in Management, preferably within related fields
Fluent written/spoken English and relevant local languages
Excel and Powerpoint presentation proficiency
Solid understanding of finance and financial reports
Understanding of the financial technology sector
Personal business and government network
Positive and flexible attitude
Available to work odd hours
Extremely bent forward in terms of getting things done

Job Position: Customer Support Team Lead 

Position: Full-time

Job Summary:
We are looking for someone who is capable of taking responsibility of all customer support related issues throughout the Tanzanian market.
The customer support role addresses the inquiries, issues and concerns of the company’s users through email, chat, social media and even phone.

As the customer support team lead(CSTL), you must be a strong leader and a good team player. You must show the ability to train staff, create and maintain routines, and form and develop the customer support department in Tanzania, in a structured and systematic way.

We expecta high quality of work, and need someone to take the responsibility that comes with this role. As the CSTL, you will be a part of a global support management team, where ideas can be shared and improvements can be made.

As the CSTL for SPENN Tanzania, you will be located in Dar Es Salaam.

Duties & Responsibilities:

Maintain a high level of customer satisfaction in all general inquiries, account status and technical concerns
Develop and maintain all accounts and portals usedby customer support department in Tanzania
Develop, create and maintain routines for the support department in Tanzania
Provide daily, weekly, and monthly reports with summaries on major issues
Lead a team of customer support agents, and motivate them to deliver targets
Staffing and training of new and existing customer support employees
Constantly seek improvements in operations efficiency
Meets the agreed KPI’s
Other related duties as assigned

Minimum 4 years of experience in Customer Support or equivalent
Leadership experience
Excellent verbal and written communication skills
Degree in communication/ commerce/ business or equivalent
Understand and can manage CRM systems
Able to type quickly and accurately
Willingness to work a flexible schedule in a start-up environment
Able to work independently while being a team player
Punctual, reliable and with genuine concern to help customers
Proficient in computer use

Company Perks & Benefits:

Great work environment
Global tasks and responsibilities
Sufficient equipment
Paid leaves
Job Position: Social Media Marketer

Position: Full-time

Job Summary:

We are looking for someone with a rock-solid vision to take our social media platforms to new heights and maximize engagement with our users.
As an innovative tech start-up, SPENN strives to dominate the social media environment, and that is where you come in.
You are a person with drive, who understand the elements of marketing and know how to implement them. 
You are not afraid to speak up, you are a social person and you know what attracts certain demographics. 
You have either a personal social media profile with many engaging followers or have worked with company profiles, of which you can refer to.
You can plan for several months, you make great decisions, and you know how to maximize engagement and how to growth hack the most popular channels. 
You are ready to rock social media for SPENN through epic content and WE WANT YOU!

As a Social Media Marketerfor SPENNTanzania, you will be a part of the department located in Kigali. You will have responsibility for all the social media platforms in Tanzania. You will be responsible for building, posting, engaging, evaluating and maintaining the pages, under SPENN’s identity. You may also be a part of the global marketing team and may take part in larger strategic decisions within marketing, both online and offline.

Duties & Responsibilities:

Build, maintain, engage and evaluate all social media channels nationally.
Plan content specifically for your market together with the content department
Develop a social media strategy in Tanzania, based on the company identity
Analyze content on a monthly basis and make changes based on findings
Run paid promotions to drive installs
Plan campaigns
Budgeting and cost analysis & prognosis
Research market trends locally and globally, and learn how to engage with them
Engage and support users through dialog in social media channels

Excellent marketing skills
Excellent social media skills and understanding of relevant and popular content
Growth hacking skills in the most relevant social media channels
Degree in marketing/ digital media/ communication/ commerce
Great story teller
Experience with tools like hootsuite, fb business manager, insights
Great analytic skills and understand measurement, evaluation, rethinking and redoing.
Great research skills
Skills in MS office
Strong communication, organizational, and project management skills.
Motivated, positive attitude towards work anda good team player. 
Flexible in acquiring new and alternative tasks.

Company Perks & Benefits:

Great work environment
Global tasks and responsibilities
Sufficient equipment
Paid leaves

How to Apply?
Send your CVs or Resume + Portfolio to

*Make sure to mention which position you’re applying for

Deadline for submission is 30.04.2018

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